Terms and Conditions for Man With A Van Isleworth Services

These Terms and Conditions set out the basis on which Man With A Van Isleworth provides moving, collection, delivery and related transport services to customers in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. They are designed to create a clear understanding of how our van moving service operates, what is included in the service, and what responsibilities rest with the customer. Please read them carefully before placing a booking.

The terms below apply to all standard bookings, including domestic moves, office relocations, item transport, furniture delivery, and other van and man services unless a separate written agreement states otherwise. In these Terms and Conditions, references to “we”, “us” and “our” mean the service provider, and references to “you” or “the customer” mean the person making the booking or receiving the service. Any variation to these terms must be agreed in writing before the service begins.

These terms are intended to be fair, practical and compliant with UK consumer law. They do not affect your statutory rights where these apply. If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply. Nothing in these terms limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence or for fraud.

Booking Process

A booking with Man With A Van Isleworth is usually made by providing details of the items to be moved, collection and delivery addresses, access conditions, preferred dates, and any special requirements. We may issue a quotation based on the information provided. Quotations are normally valid for a limited period and may be subject to change if the details of the job alter. A booking becomes confirmed only when you accept the quotation, provide any required deposit or payment, and we send written confirmation of the agreed service.

It is your responsibility to ensure that all booking information is accurate and complete. If the volume of goods, access arrangements, parking conditions, stairs, lifting requirements, waiting time, or any other factor differs from the information originally supplied, we reserve the right to revise the price, adjust the vehicle allocated, or refuse to carry out the service if it is unsafe or impractical to proceed. For the avoidance of doubt, our man and van service is based on the details provided at the time of booking, and changes may affect timing and costs.

We will use reasonable efforts to attend at the agreed time, but all times are approximate unless expressly confirmed otherwise. Delays may occur due to traffic, weather, access restrictions, previous job overruns, vehicle issues, or circumstances outside our control. If we need to make operational changes, we will aim to inform you as soon as possible. You must ensure someone is present to authorise the work and, where relevant, to confirm the items to be transported.

Payments and Charges

Charges for our man with a van service may be based on hourly rates, fixed fees, mileage, load size, waiting time, parking costs, tolls, congestion charges, or a combination of these factors. Any additional services requested on the day, such as extra loading, dismantling, reassembly, stair carrying, or multiple drops, may be charged separately. Unless stated otherwise, all prices are quoted in pounds sterling and may be subject to VAT where applicable.

Payment terms will be confirmed at the time of booking. We may require a deposit, full advance payment, or payment on completion depending on the nature of the job and the level of risk involved. Where payment is due on completion, it must be made immediately once the service is finished unless another arrangement has been agreed in writing. We may accept bank transfer, card payment, or other approved methods. Cash payments, if permitted, must be made in full and without deduction.

If payment is not made by the due date, we reserve the right to charge reasonable interest and recovery costs where permitted by law. We may also suspend or cancel future services until any outstanding balance is cleared. You are responsible for reimbursing any third-party costs we incur on your behalf, including parking penalties caused by incorrect instructions, access restrictions, or the absence of suitable parking information provided by you.

Cancellations, Amendments and Waiting Time

You may cancel or reschedule a booking by giving reasonable notice. If you cancel a confirmed booking, cancellation charges may apply depending on how much notice is given and whether we have already incurred costs, such as reserving a vehicle, allocating staff, or purchasing materials. Where a deposit has been paid, it may be retained in full or in part to cover our losses, unless the law requires otherwise. The exact fee may vary by job size and notice period.

If you wish to amend the booking, you should tell us as soon as possible. We will try to accommodate changes, but amendments are subject to vehicle availability, staffing, and pricing adjustments. A change in collection or delivery location, the addition of extra items, or a substantial increase in load size may be treated as a new booking. If we arrive and cannot begin because of incomplete information, access problems, or lack of authorisation, waiting time and re-attendance charges may apply.

We may cancel or postpone a booking if circumstances make it unsafe, unlawful, or unreasonable to proceed. This includes severe weather, vehicle breakdown, staff illness, traffic disruption beyond our control, unsafe loading conditions, or the presence of prohibited items not declared at the time of booking. If we cancel for reasons within our control, we will usually offer an alternative date or refund sums paid for the affected portion of the service, subject to any work already completed.

Liability and Customer Responsibilities

We take reasonable care when handling your belongings, but you remain responsible for ensuring that items are properly packed, suitably protected, and fit for transport unless we have agreed in writing to provide packing services. Fragile, valuable, or sentimental items should be disclosed before the booking begins. We are not responsible for damage caused by inadequate packing, pre-existing defects, hidden faults, unsecured loads prepared by the customer, or items that are unsuitable for transport.

Our liability for loss or damage is limited to the direct loss suffered as a result of our negligence and will not include indirect or consequential losses, loss of profits, loss of opportunity, or emotional distress, except where such exclusion is not permitted by law. If damage or loss occurs, you must notify us promptly and provide reasonable evidence. We may inspect the item, packaging, and relevant circumstances before deciding whether a claim is valid. Any claim must be made within a reasonable time after completion of the service.

Where we are required to lift, carry, or move heavy items, you must tell us about any known hazards, including narrow staircases, fragile flooring, low ceilings, electrical equipment, or access routes with limited clearance. You must also ensure that the premises are safe for the work to be carried out. We may refuse to handle items that are too heavy, awkward, unsafe, illegal to transport, or beyond the capacity of the agreed service. In such cases, the booking may still be chargeable if we have attended.

Waste Regulations and Prohibited Items

If our service includes removal of waste, rubbish, or unwanted items, you agree that all waste must be accurately described in advance. We operate in accordance with UK waste legislation and environmental rules. Waste must be transferred only to authorised facilities or handled by licensed carriers where required. You must not ask us to dispose of items in a way that would breach environmental protection law, duty of care obligations, or local waste controls.

We do not accept hazardous or illegal waste unless this has been expressly agreed in writing and can lawfully be transported. Prohibited items may include asbestos, chemicals, gas cylinders, solvents, oils, clinical waste, pressurised containers, biohazard materials, stolen goods, firearms, explosives, or any item that poses a risk to health, safety, or the environment. If prohibited waste is found among the items, we may refuse collection, remove the item from the load, or terminate the service immediately.

You remain responsible for declaring the contents of any waste load and for ensuring that your disposal instructions are lawful. If incorrect information is given and we incur extra cost, enforcement action, or disposal charges, you agree to reimburse those sums. Where necessary, we may request additional information, photographs, or confirmation of the source and nature of the waste before accepting the job. Our van service is not a substitute for specialist licensed waste handling where such licensing is required.

Access, Delays and Site Conditions

To complete the booking efficiently, you must ensure suitable access is available at both collection and delivery points. This includes reasonable parking space, access codes where required, lift availability if relevant, and permission to enter the premises. If parking permits, loading bays, or other authorisations are needed, it is your responsibility to arrange them unless we have expressly agreed to do so. Failure to provide access may result in delay, extra charges, or cancellation of the job.

We are not liable for delays caused by congestion, road closures, severe weather, unexpected site restrictions, or the actions of third parties. If a delay occurs, we will try to complete the work as soon as reasonably possible, but we do not guarantee uninterrupted timing. If the delay is caused by your actions or omissions, including late readiness of items, we may charge waiting time or additional attendance fees. Our Man With A Van Isleworth team will act reasonably and professionally throughout the service.

Where a job requires multiple trips, storage of items in the vehicle, or delivery to more than one address, the scope and cost of the service may change. Any extra time spent due to additional instructions or unforeseen access issues may be billed at the applicable rate. You must inspect delivered items promptly and raise any obvious concerns without delay so that we can investigate while the facts are still fresh.

Insurance and Claims

We maintain insurance cover that is appropriate to the nature of our operations. However, insurance is not a guarantee that every loss will be compensated. Items of exceptional value, antiques, jewellery, cash, works of art, documents, electronics, and specialist equipment should be disclosed in advance, and additional cover may be needed. If you require enhanced protection, you should arrange suitable insurance before the move begins.

Any claim for loss, theft, or damage must include a clear description of the item, supporting evidence of value, and details of when and how the issue arose. We may ask for photographs, receipts, inventory lists, or other documentation. No admission of liability will be made until we have had a reasonable opportunity to review the claim. If we agree that compensation is due, our liability will be limited to the reasonable direct value of the item or the actual repair cost, whichever is lower, subject to any applicable legal limits.

Nothing in these terms excludes our responsibility where the law does not permit exclusion, including liability for negligence causing death or personal injury. We also do not seek to limit rights that cannot legally be limited under the Consumer Rights Act 2015 or any other applicable legislation. Any valid claim will be handled fairly and in line with the facts and the law applicable at the time.

General Terms and Governing Law

We may update these Terms and Conditions from time to time to reflect changes in law, business practice, or service structure. The version in force at the time your booking is confirmed will generally apply to that booking unless a later written variation is agreed. If any term is found invalid or unenforceable, the remainder of the agreement will continue in effect. No failure or delay by us in enforcing any right shall be taken as a waiver of that right.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or relating to the service, these terms, or any booking made under them will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory legal rules provide otherwise. By booking with Man With A Van Isleworth, you confirm that you have read, understood, and agreed to these terms in full.

If there is any inconsistency between these Terms and Conditions and a written quotation or booking confirmation, the written quotation or booking confirmation will take priority to the extent of that inconsistency. This concludes the standard terms for our UK van and man service, which are intended to provide clarity, fairness, and a reliable framework for every booking.